Hello!

I'm Raj Kumar



Product Support Manager

linkedin My works

Name: Raj Kumar

Job Role: Product Support Manager

Experience: 4 Years

Address: Bengaluru, India

Skills

SQL 90%
PYTHON 80%
Data Visualization 80%
Statistical Analysis 85%
Machine Learning 80%

About

About Me

Experienced in improving user engagement and operational efficiency. Skilled in using Python, SQL, and AI to solve problems and enhance products. Created a chatbot AI that helped reduce product-related queries, streamlining support and improving customer experience. Reduced manual support requests by 40% through automation and predictive modeling.

  • Profile: Product Support Manager
  • Domain: Graphy & Saas Product Company
  • Education: Bachelor of Engineering
  • Language: English, Hindi
  • BI Tools: Microsoft Power BI, Looker & Tableau
  • Other Skills: Predictive Modeling, Artificial Intelligence, Excel, Git, JIRA, Neural Networks & Pyspark
  • Interest: Coding, Reading, Fitness Freak

Resume

Resume

Experienced in enhancing user engagement and operational efficiency using Python, SQL, and AI. Successfully developed a chatbot AI that reduced manual support requests by 40% while improving customer experience through automation and data-driven decision-making.

Experience


2024-Present

Product Support Manager

Graphy

Graphy is an all-in-one platform built for course creators, coaches & teachers.

  • Designed and deployed a Chatbot AI system to resolve customer queries, reducing manual support requests by 40%.
  • Developing reports and dashboards in Power BI to track support metrics and identify areas for improvement, increasing operational visibility by 30%.
  • Analyzing product queries to provide actionable insights to the management, improving operational decision-making by 20%.

2021-2024

Product Analyst Manager

Skillvertex

An e-learning platform with a vision to impart industry-relevant training and help learners land their dream job.

  • Delivered insights via Power BI dashboards, guiding LMS 2.0 decisions and boosting active user interactions by 50%.
  • Increased operational efficiency by creating user segmentation models for targeted product updates, improving user satisfaction by 87%
  • Analyzed platform data using SQL and Python to identify key factors driving user growth, resulting in a 150% increase in registrations for the Coding HUB platform.



Education


2017-2021

Bachelor of Engineering

SRMIST, Chennai

Grade: First class distinction.

2015-2016

Higher Secondary School

DN College, Aurangabad

Grade: First class distinction.

Download CV

Projects

Projects

Below are the sample Data Analytics projects on SQL, Python, Power BI & ML.

Digital Music Store Data Analysis using SQL

Analyzed music store data using advanced SQL queires to identify gaps and increase the business growth.

Data Analysis using Python Project for Beginners

Performed exploratory data analysis on diwali sales data using Python to improve the customer experience.

Power BI Sales dashboard Project for Beginners

Designed a power bi dashboard for Madhav Store to track and analyze the online sales data acorss India.


AI-Powered Support Chatbot

The chatbot is designed to handle user queries by finding the most relevant answers from a pre-trained dataset.

Email Segmentation using clustering model

Developed a ML model to give various recommendations of financial products & services on target customer groups.

More projects on Github

I love to solve business problems & uncover hidden data stories


GitHub

Contact

Contact Me

Below are the details to reach out to me!

Address

Bengaluru, India

Contact Number

+91-9344116713

Email Address

rajsinghania8899@gmail.com

Download Resume

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